Contact Us
Most questions are answered instantly below. If you still need us, the team replies within one business day.
When We're Online
Our inbox is open 24/7 and we typically reply within one business day. Send your question through one channel only — duplicates across email, DMs and the form slow everything down.
Help Us Help You Faster
Include your order number, the email used at checkout, and photos or video if it's a product issue — this lets us resolve most tickets in a single reply.
Returning an Order?
To qualify for a refund, items must come back in resellable condition with the protective wrap on and all packaging included — warranty card, pouch and size guide. Exchanges ship within 3 working days of us receiving your return; refunds land within 7 working days. Start your return here.
Frequently Asked Questions
How fast is shipping?
Most US and UK orders arrive within 24 hours to 2 days. You'll get a tracking link by email the moment your order ships. Track your order here.
Will my jewelry pass a diamond tester?
Yes. Our moissanite passes a diamond tester, and every moissanite piece ships with its GRA certification report.
Are the materials real?
Real 18k gold, real silver, handcrafted and handset. Everything is lifeproof and sweatproof.
What warranty do I get?
Every piece is guaranteed for life and includes a lifetime warranty card in the box.
How do I track my order?
Use our order tracking page with your order number or the email you checked out with — no account needed.
What's your return policy?
Easy returns through our self-service portal. Items need to come back in resellable condition with all packaging. Exchanges ship within 3 working days of receipt, refunds within 7.